Privacy Policy

Last Updated: March 31, 2025

Introduction

Thank you for choosing to use Kutuma Kenya Limited ("we," "us," or "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications ("App"), or any other services that link to or reference this policy (collectively, the "Services"). By using our Services, you agree to the terms in this Privacy Policy. If you do not agree with these terms, please discontinue use of our Services immediately.

1. Information We Collect

We may collect and process the following types of information:

Personal Data
  • Information you provide directly: This may include your name, email address, phone number, mailing address, delivery address, or any other information you choose to submit via forms or account registrations.
  • Account credentials: If you create an account, we may collect and store your username and password.
Usage Data
  • Device information: Includes the type of device you use, operating system, unique device identifiers, and network information.
  • Log data: Includes information such as your IP address, browser type, browser version, the pages of our Services that you visit, time and date of your visit, and other statistics.
  • App usage: Information about your interactions with the App, such as the features you use and the time spent on those features.
Location Data (if applicable)

If you allow our App to access your location, we may collect precise or approximate geolocation information for the purpose of providing location-based services and content, such as delivery tracking and restaurant location services.

Cookies and Similar Technologies

We may use cookies or similar tracking technologies to collect information about how you interact with our Services and to improve the user experience. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you choose to disable cookies, some parts of our Services may not function properly.

2. How We Use Your Information

We use the collected information for various purposes, including to:

  • Provide, maintain, and improve our Services.
  • Personalize your user experience and deliver content relevant to your interests.
  • Respond to your inquiries, send administrative information (such as updates to our policies, security alerts), and provide customer support.
  • Perform analytics, research, and monitor usage trends to better understand how users access and use our Services.
  • Process and complete transactions, and send related information including purchase confirmations and invoices.
  • Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners.
  • Comply with legal obligations, enforce our agreements, and protect our legal rights.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Service Providers

We may employ third-party companies and individuals to facilitate our Services, provide services on our behalf (e.g., analytics, payment processing, data hosting), or assist us in analyzing how our Services are used. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or if we believe in good faith that such disclosure is necessary to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with the Services
  • Protect the personal safety of users of the Services or the public
Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, we may transfer your information to the new owner so that they can continue to operate the Services.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We implement appropriate technical and organizational security measures to protect the security of your personal information. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of any passwords or other account credentials.

5. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental or guardian consent, please contact us so we can take appropriate steps to remove that data from our systems.

6. Your Rights and Choices

Depending on your location and subject to applicable laws, you may have certain rights regarding your personal information, such as:

  • Access – You can request a copy of the personal information we hold about you.
  • Rectification – You can request that we correct or update any inaccurate or incomplete information.
  • Deletion – You can request that we delete your personal information.
  • Objection – You can object to certain processing of your personal information, including direct marketing.
  • Consent Withdrawal – If our processing is based on your consent, you can withdraw your consent at any time.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before responding to your request.

7. Third-Party Links

Our Services may contain links to other websites or services that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy and revise the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Kutuma Kenya Limited
West One, Parklands
Email: [email protected]
Phone: +254 708 999 555

Disclaimer

By using our Services, you acknowledge that you have read and understood this Privacy Policy.